MEDICAL ALERT

Protecting the
most vulnerable
in society

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Technology designed
to protect the most
vulnerable in society

Discover more Discover more

Medical Alert, also known as Personal Emergency Response System (PERS) or Telecare System, allows you to call for help in an emergency by pushing a button. The technology is designed to protect some of the most vulnerable in our society; for families, it helps your loved ones maintain their safety and independence in the comfort of their home.

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about our medical
alert solutions

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Chubb is one of the leading providers of medical alert devices and monitoring services in Australia (VitalCall), Hong Kong (Easilink) and the United Kingdom (Chubb Community Care).

Why Chubb?
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Personal Emergency
Response System (PERS)

PERS has three basic components:

  • A small radio transmitter with a button. It is usually a pendant worn around the neck or on a wrist band
  • A base unit / console connected to the telephone line
  • Emergency response center that monitors calls 24 hours a day

How it works?

When you need help you press the button. A signal is sent from the pendant to the base unit, which in turn calls our emergency response center.

There is no need to pick up your phone – our response operators will speak to you through the base unit, assess your needs and send help immediately if required.

Based on your requirements, our response operator will contact a family member, friend, neighbour or emergency service to provide the assistance you need.

Additional accessories and other assisted living solutions are available to enhance your protection. For example, fall detector, bed occupancy monitor, epilepsy support monitor, nurse call.

What we offer

VitalCall Personal Emergency Response

VitalCall is Australia’s original provider of 24/7 medical alert devices and services.

Visit Australia’s VitalCall Visit Australia’s VitalCall
Easilink Social Alarm Monitoring

Easilink has provided a 24/7 emergency alarm monitoring service in Hong Kong since 1994. The service is available to the elderly and any client who requires medical or home emergency response.

Visit Hong Kong Easilink Visit Hong Kong Easilink
Chubb Community Care

One of the UK’s leading providers of 24/7 telecare and telehealth systems and monitoring services. We provide solutions for homes, local authorities, housing associations and care home providers.

Community care Community care
Assisted living

Chubb provides residents in care homes and extra care environments independence, security, safety and comfort. Speak to your local Chubb office to find out more.

Who we are Who we are

Find out more about our
Medical Alert systems

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Case studies

View all

Saipem 7000 Crane Ship

By Chubb | 16 August 2022

Sea Tank Terminal

By Chubb | 16 August 2022

AGORA Cancer Research Centre

By Chubb | 16 August 2022

Queensland Children’s Hospital

By Chubb | 16 August 2022

Loterie Nationale

By Chubb | 16 August 2022

Webster University Geneva

By Chubb | 16 August 2022

Beijing Western Academy School

By Chubb | 16 August 2022

Financial Market Operator

By Chubb | 16 August 2022

Orange Business Centres

By Chubb | 16 August 2022

Protecting a Co-location Data Center

By Chubb | 16 August 2022

Securing an Enterprise Data Center

By Chubb | 16 August 2022

Protecting a Hyperscale Data Centre

By Chubb | 16 August 2022

Regional Account Management Data Centre

By Chubb | 16 August 2022

Tencent Holdings

By Chubb | 16 August 2022

Brink’s Canada Ltd

By Chubb | 16 August 2022

Upgrading the control and monitoring of a fire detection and alarm device network at Panel Co

By Chubb | 26 May 2022

Supplying and installing sophisticated fire detection systems to protect valuable equipment at BAE Systems

By Chubb | 26 May 2022

Giving staff safe building access, 24/7 at Spectrum Brands

By Chubb | 26 May 2022

Providing round-the-clock remote video recording during the out-of-hours periods for Hales Sawmills

By Chubb | 26 May 2022

Protecting vital research facilities and complex environments

By Chubb | 26 May 2022

Becoming expert strategic partners to major specialist children’s hospital

By Chubb | 26 May 2022

Integrated solutions

By Chubb | 25 May 2022

Future-proof system

By Chubb | 25 May 2022

Tencent Holdings, China

By Chubb | 24 May 2022

Case Study test post 5

By Chubb | 12 May 2022

Case Study test post 4

By Chubb | 12 May 2022

Beijing Western Academy School, China

By Chubb | 12 May 2022

Webster University, Switzerland

By Chubb | 12 May 2022

Swansea University, Wales

By Chubb | 10 May 2022

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our full range of solutions

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A global organisation

Chubb’s global footprint, and local expertise is reflected in its
12,000+ team, working from 200+ offices across 17 countries.

Get in touch with our regional offices

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A global organisation

Chubb’s global footprint, and local expertise is reflected in its
12,000+ team, working from 200+ offices across 17 countries.

Get in touch with our regional offices

Follow us

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SMC: Your Partner In Safety

For many years, SMC has guaranteed high-level security services. We maintain this level by continuing to innovate and paying attention to quality. We do this with a permanent team of operators 24/7 a day, 365 days a year.

Global Organisation
Worldwide
  • English
Europe
Belgium
  • French
  • Dutch
  • English
France
  • French
Netherlands
  • Dutch
United Kingdom
  • English
North America
Canada
  • English
  • French
Asia Pacific
Australia
  • English
SMC: Your Partner In Safety

For many years, SMC has guaranteed high-level security services. We maintain this level by continuing to innovate and paying attention to quality. We do this with a permanent team of operators 24/7 a day, 365 days a year.