Take a tour of our state-of-the-art alarm receiving centre and discover why our ARC facilities set us apart from the rest.
See our ARCs in action
Protecting your world
Since 1931, our team has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. Over 90 years later, we’re still true to our mission – operating as a leading monitoring business within the security sector.
With over 200 professionals working to protect your world, our collective passion for innovation and exceptional customer service is as strong today as it’s ever been. Our clients range from start-up operators to national installers, serving a wide range of sectors.
Three brands make up the SMC group, including:
SMC Custodian – monitoring over 220,000 systems and managing our two NSI Gold approved Alarm Receiving Centres (ARCs). Custodian also partners with independent fire and security installers across the UK and Ireland as well as leading global brands and residential homeowners
SMC Vision – delivering CCTV solutions including basic site monitoring and fully managed services. Vision takes a tailored approach to site requirements, delivering video analytic solutions to reduce false alarms alongside seamless links with SMC Custodian
Mentor – responsible for the development of CASH – a service management software solution for field service organisations, in particular fire and security installers. Mentor also delivers unique integrations with SMC and supports installers with improving business efficiency and growth
Investing in the latest technological innovations keeps us at the forefront of security monitoring. We’ve developed enviable strategic partnerships with leading security suppliers to position ourselves as the partner of choice for many – with our network continuing to expand day-by-day. Keeping people and premises safe has been our priority since day one, and will continue to be our promise to clients across the UK and Ireland going forward.
In partnership with Critical ARC, we’re prioritising the safety of your workforce and customers anywhere, anytime. SafeZone is a market-leading lone worker app, providing peace of mind to employees on the ground with rapid response times and round the clock support.
By linking to secure police preferred networks, ECHO communicates directly with our ARCs before sending digital alarm signal transmissions to the police from your premises in the event of an activation – cutting response times in the event of an emergency.
Thanks to the power of Custodian, you’re in safe hands when it comes to your alarm monitoring. Our NSI Gold approved ARCs monitor over 220,000 systems, partnering with independent fire and security installers across the UK and Ireland to deliver true peace of mind.
Unique range of monitoring management tools
Our dedication to technology and innovative approach mean that we offer leading services. These improve the performance of alarm monitoring and allow us to offer a uniquely powerful range of tools to assist both installers and end users.
CCTV monitoring solutions
Previously Remote Video Response RVR
CCTV Monitoring and related services for customers in all sectors, regardless of size or location, to provide bespoke visual verification solutions.
Our innovative TOUCH customer portal combines a range of market-leading features to make the process of security monitoring more transparent and easier to manage – from it’s interactive dashboard, to comprehensive keyholder control.
Premises protected by SMC can be monitored by our own alarm receiving centres (ARCs) 24/7, 365 days a year. When you partner with our experienced team, you can rest assured that we’re always here when no one else is, protecting your people and assests.
If you have any questions or you would like to find out more about our wide range of security monitoring solutions, then our team is here to help. Get in touch with us to find out more about how we can support you with levelling up your security.