TOUCH is SMC's online platform with a range of benefits for installers, engineers and end users which can be used from PC and mobile devices, giving complete flexibility.
A complementary service - only available from SMC, TOUCH is designed to give real time visibility and control over your monitored connections.
TOUCH is SMC's online platform with a range of benefits for installers, engineers and end users which can be used from PC and mobile devices, giving complete flexibility. A complementary service - only available from SMC, TOUCH is designed to give real time visibility and control over your monitored connections.
TOUCH 2.0 is a highly sought-after security monitoring customer application that’s exclusive to SMC and thanks to a range of new features and technological enhancements, it just got bigger and better.
TOUCH 2.0 puts the customer in control, makes security monitoring more interactive and easier to manage – with a wealth of new benefits that allow installers to take control and shift rapidly to a whole new world of self-serve options, simply and securely.
We’re inviting users to take more control and enjoy a host of new features across TOUCH – so let’s explore each of them in greater detail to see why TOUCH continues to be a platform of choice.
We’re putting all of the vital information you need at your fingertips, with the ability to manipulate how data for a more intuitive experience. With our interactive dashboard, a visual summary of critical information is presented quickly and easily, making information sharing faster and more efficient – saving you valuable time and resources.
Security is paramount when handling data and controlling who can access critical systems. TOUCH now provides greater control over access – with two factor authentication integrated as standard. New security features also make it easier than ever before to reset passwords, create super users and assign varying levels of access and control across teams.
Full keyholder control
TOUCH 2.0 makes managing keyholders simple, with the ability to add new keyholders and modify existing users in seconds. Other new features remove the need to waste time sending keyholder changes to the ARC by allowing control of scheduling and general updates – offering a whole new world of self-serve freedom.
Holistic monitoring and reporting
We’ve integrated a host of new report filters to make presenting and understanding business critical information quick and simple. TOUCH also delivers a complete view of historic site alarm activity and actions – meaning you never miss potential security threats to sites and people.
All of your questions answered
While we’re always on hand to answer any questions you might have, TOUCH now makes answering important questions easier than ever before, thanks to a comprehensive FAQs section. Troubleshoot queries wherever you are to keep your business moving around the clock – with answers to commonly asked customer questions at your fingertips.
Redefined user experience
A whole new look and feel to put you in control, where all of the important information you need is easier to access wherever and whenever you need it.
Touch is an online platform with a range of benefits for installers, engineers and end users and is accessible from any internet ready device.
SMC is one of the best-known providers of fire safety and security solutions for businesses and organisations worldwide. For support and advice please contact us to find out more.