SMART VISITOR AND DELIVERY MANAGEMENT FOR MULTI-TENANT SITES
In large office buildings and business parks, managing visitors, deliveries, and after-hours access can become time-consuming and costly. Many sites rely on on-site reception staff to log entries and direct visitors—but this approach is not always practical, especially outside normal working hours.
SMC’s Concierge service provides a more efficient solution. It gives businesses a secure, professional way to manage access 24 hours a day, without needing someone physically present.
Concierge allows SMC agents to remotely welcome, verify, and direct visitors in real time using live CCTV and intercom systems.
For example:
This approach allows for safe, controlled access even when the building is unattended.
Concierge is not limited to foot traffic. Our agents can also manage vehicle access, including raising or lowering barriers. We routinely check site access settings each morning and evening, and if a barrier is incorrectly set, we intervene remotely or notify a keyholder.
The service also supports unexpected access requests from tenants. If a tenant needs to enter outside usual hours, they can contact our agents directly. After verifying their authorisation, we provide access remotely if appropriate.
Concierge is ideal for:
It reduces the need for onsite personnel while keeping access secure and professional. Businesses gain flexibility and security without additional overheads or operational delays.
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