A SMARTER WAY TO MANAGE FIRE AND SECURITY ESTATES

TOUCH

If you’re already a TOUCH user, you can access it here

A smarter way to manage fire and security estates

TOUCH is SMC’s secure customer portal, designed specifically for fire and security installers. It gives you full visibility and control over your connected sites, helping you save time, stay organised, and deliver a smoother service to your end users.

Whether you’re commissioning a new system, updating keyholder details, or checking the status of a recent alarm test, TOUCH puts the tools you need in one convenient place. It is available 24 hours a day and works seamlessly across desktop and mobile devices.

Partner with SMC for TOUCH

If you’re interested in the time-saving benefits of TOUCH, contact us for a demo.

What you can do with TOUCH

TOUCH simplifies the day-to-day tasks that keep systems running and customers protected. Key features include:

Rapid site commissioning
Set up new systems in minutes, without calling the ARC or submitting paperwork.

System testing and logs
Run fire alarm tests and view historical test data to confirm regulatory compliance.

Keyholder assignment
Add, remove, or update keyholder contact details as needed.

User management
Manage installer accounts and permissions across your organisation.

Service visibility
Check system status, recent activity, and service logs across all connected sites.

Access from anywhere
Use the portal from the office, on site, or on the move via secure login.

Fast issue resolution
Identify system faults early and keep customers informed with accurate, real-time data.

Built for installers, backed by SMC

TOUCH is designed for the way you work. It removes friction from routine processes and gives you more control over the services you provide. Every function is backed by SMC’s 24-hour monitoring infrastructure, so you can work quickly and confidently, knowing support is always available if needed.

Submit a short enquiry form today for a demo of TOUCH and discover how it can simplify estate management for your fire and security installations.

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